An investigation into AI-powered chatbots for library queries in Usmanu Danfodiyo University Library, Sokoto State
- Project Research
- 1-5 Chapters
- Abstract : Available
- Table of Content: Available
- Reference Style:
- Recommended for :
- NGN 5000
Background of the study
AI‑powered chatbots provide real‑time assistance to library patrons, handling queries ranging from catalog searches to service hours and event information (Khan, 2023). Equipped with natural language understanding and integration with library databases, chatbots can operate 24/7, improving accessibility and reducing staff workload (Johnson, 2024). Studies demonstrate that library chatbots can resolve up to 70% of routine inquiries without human intervention, enhancing user satisfaction (Nguyen, 2025). At Usmanu Danfodiyo University Library, a multilingual AI chatbot supporting English and Hausa was deployed to cater to diverse user groups, yet its effectiveness in accurately understanding regional dialects and integrating with the library’s knowledge base has not been evaluated. Critical factors include training data representativeness, dialog flow design, and fallback mechanisms for complex queries (Eze, 2025). This investigation analyzes chatbot logs, user feedback, and comparative performance against human reference services to assess AI chatbot effectiveness in meeting patron needs within a Sokoto State academic library setting (Okoro, 2024).
Statement of the problem
Despite chatbot availability, many patrons revert to email or in‑person inquiries, suggesting shortcomings in chatbot accuracy, language support, or user awareness. No formal study has identified the root causes or improvement strategies.
Objectives of the study
To evaluate chatbot accuracy and comprehension of library queries in English and Hausa.
To measure user satisfaction and adoption rates.
To identify enhancements for dialog design and knowledge base integration.
Research questions
What percentage of user queries are successfully resolved by the AI chatbot?
How do users rate chatbot helpfulness and language support?
What system improvements are needed to increase chatbot effectiveness?
Significance of the study
The study will guide library IT and service teams in refining chatbot training, expanding language capabilities, and promoting AI tools, thereby enhancing user engagement and operational efficiency.
Scope and limitations of the study
This investigation focuses on the AI chatbot at Usmanu Danfodiyo University Library. It excludes other virtual reference channels and external chat services.
Definitions of terms
Dialog flow: The structure and sequence of interactions between a chatbot and user.
Fallback mechanism: A chatbot feature that routes unresolved queries to human staff.
Multilingual support: Capability of AI systems to process and respond in multiple languages.
Related Project Materials
AN ASSESSMENT INTO THE MANAGEMENT OF ACCOUNTING METHODS AS A TOOL FOR DECISION MAKING IN AN ORGANIZATION
BACKGROUND OF STUDY
Planning, organizing, staffing, directing, and managing are just a few of the task...
An evaluation of credit accessibility for women in rural agricultural finance: a case study of United Bank for Africa
Background of the Study
Women play a pivotal role in agriculture, yet they often face unique barriers in accessing credit. United Bank fo...
The role of school-based sports clubs in promoting students' physical fitness in Dutse Local Government Area, Jigawa State
Background of the Study
In recent years, the importance of physical fitness among students has garnered significant attention from educat...
The impact of teacher qualification on students' academic performance in secondary schools in Sabon Gari LGA, Kaduna State
Background of the study
Teacher qualification remains a pivotal factor influencing student outcomes, particularly in second...
An examination of data analytics in investment banking performance: a case study of First Bank of Nigeria
Background of the Study
Data analytics has emerged as a transformative force in investment banking, reshaping the way bank...
Knowledge, Attitude and Practice of Food Handlers toward Compliance with Food Safety Measures in Hey Algamaa and Hey Alhuda Restaurants, SharqElneel Locality December 2018–November 2019
Abstract
: Food handlers with poor hygiene, lack of training and poor knowledge, attitude and practice of food safety measures can be a s...
Assessing Tax Awareness Among Market Traders in Katsina LGA
Background of the Study
Tax awareness plays a pivotal role in ensuring voluntary compliance, particularly among market trad...
An Appraisal of Political Economy and Its Impact on Governance: A Case Study of Katsina LGA, Katsina State
Chapter One: Introduction
1.1 Background of the Study
Political economy refers to the study of t...
Variance Analysis and Its Impact on Financial Accountability in Malumfashi LGA
Background of the Study
Variance analysis is a critical tool for assessing the perform...
The Impact of Forensic Auditing on Financial Accountability in Nigerian Government Agencies: A Case Study of NNPC
Background of the Study
Forensic auditing has emerged as a specialized field within auditing, designed to detect, investiga...
